3 ms·
Reminds me of a past encounter at the bank. It felt like the agent had no agency over the "system". They didn't know what the outcome of the application would b
by ehnto 6y ago
Reminds me of a past encounter at the bank. It felt like the agent had no agency over the "system". They didn't know what the outcome of the application would be, they barely had control over the interface and before I know it, by simply asking a question of the agent my credit rating had been demerited. As if I had angered the system for daring to ask. The agent was very apologetic but incapable of helping, as if apologizing for a beligerent master.
- nicbou 6y agoI also get that a lot. When there's an invoicing issue with a partner, they won't fix it if their system won't allow them, and I'm expected to eat the cost for unpaid VAT. I have to not-so-subtly remind them that their inflexible software is not my problem, and that I won't bear the cost of its shortfalls.