I think it can be okay with companies large or small if the contract is something that is negotiated with real opportunity for making changes like removing such

I think it can be okay with companies large or small if the contract is something that is negotiated with real opportunity for making changes like removing such agreements. Arbitration when done with the real consent of both parties and with the choice of a neutral party that isn't expecting more business from one of them can save time and money. However, it's tyrannical for both large and small companies to just force these things on people regardless of how vulnerable their business model is. I'd note that it has never occurred to me that arbitration would ever have been in my own interest.