I read that as illustrating that the FBI doesn't understand the value of the protection afforded by this technology because they are an organization that is by

I read that as illustrating that the FBI doesn't understand the value of the protection afforded by this technology because they are an organization that is by definition part of the power structure so they can't fathom not being able to solve their problems with bullets and jackboots and then have the courts take their side whereas the groups on the receiving end of the jackboots and bullets do understand the value. I agree that the journalist isn't really "getting it" but I didn't see any issue with the selection of quotes.