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I specifically use Zendesk to use their support ticket system. I am not interested in live chat. I also like their CRM. Right now, you don't provide those featu

I specifically use Zendesk to use their support ticket system. I am not interested in live chat. I also like their CRM. Right now, you don't provide those features, right? I can only see live chat. Am I missing something?

pranav_rajs 6y ago
You can integrate 7 channels with Chatwoot including Email. https://www.chatwoot.com/features/channels https://www.chatwoot.com/features/channels We have a base version of CRM at the moment, we are building more on top of it.
- scrollaway 6y ago
  This may be out of your depth but I'd love to see a provider that supports Discord. eg. Tagging a bot in a #support channel for help, being able to reply from it, and being able to cross post announcements from such a bot alongside twitter/facebook.
  - pranav_rajs 6y ago
    I didn't completely understand the use case. Do you wish to 1. Reply to the support messages from Discord or 2. Manage discord community over some other tool? The first one is an integration similar to what we have with Slack right now.
    - scrollaway 6y ago
      First one is definitely the primary use case.
      - pranav_rajs 6y ago
        We are using Discord for managing our community. We have already thought about this. There was not enough requests to build the integration. Anyway I have created an issue at the repo, so that this can be tracked. https://github.com/chatwoot/chatwoot/issues/1941 https://github.com/chatwoot/chatwoot/issues/1941