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Congrats on the launch! Is there any plan beyond agent-based chat on the roadmap? I like to start with a dialogue flow for the common use cases before passing t
by rancar2 6y ago
Congrats on the launch! Is there any plan beyond agent-based chat on the roadmap? I like to start with a dialogue flow for the common use cases before passing the conversation off to human agents.
- pranav_rajs 6y agoYes, we already integrate with Rasa.ai and Dialogflow. You can start the conversation with DialogFlow and pass it off to the agent. You can see a demo here https://www.chatwoot.com/features/chatbots https://www.chatwoot.com/features/chatbots and a setup guide with a sample code here https://github.com/chatwoot/dialogflow-agent-bot-demo https://github.com/chatwoot/dialogflow-agent-bot-demo
- rancar2 6y agoAmazing! You have a customer at CareDash. Feel free to reach out to me if you want any feedback as we will start implementing this shortly. rcarlton@caredash.com
- pranav_rajs 6y agoGreat! Just sent an email :)