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Before you use SO for Teams, you need to think about one thing: is there a space in between your chat system and your knowledge base (Confluence, proposals repo

Before you use SO for Teams, you need to think about one thing: is there a space in between your chat system and your knowledge base (Confluence, proposals repository, README.md in a repo, comments in the codebase)? From what I experienced, there is no place for SO for Teams where I worked (even if it's a very well designed tool). Either your question is broad and SO is the place to ask, or it's narrow and domain-based then you should store that knowledge somewhere else than on SO for Teams. Regarding where to ask the question in the first place: Slack channels, leading to a Zoom meeting if necessary. The last scenario I see, which is the "one-time question which might become a recurring question": it is also handled by Slack (good-enough search). And that's the n°1 problem I had with SO for Teams: Slack is good enough, especially if members of your org take the opportunity of such questions to improve the codebase/documentation/internal knowledge base when necessary.

Chico75 6y ago
If I can believe what I've been seeing in our internal support channel, no one uses the slack search feature and keep asking the same questions over and over, I really see a space fo SO for Teams to fix this internal knowledge sharing issue.
- deleted 6y ago
  [deleted]
- foepys 6y ago
  What makes you think that people not using the Slack search function will use the SO for Teams search function?
  - spockz 6y ago
    We are working on having a bot come up with results to stackoverflow/documentation based on the questions being asked. If it finds a “good” match, reply with the top X results.
    - tn1 6y ago
      Couldn't you also just hook this up to Slack search and include relevant threads into the results as well?
      - spockz 6y ago
        If we were using slack we could indeed. Instead we are using teams, matter most, a custom product/docs/faq site, confluence, and stackoverflow enterprise. So we want a place to consolidate the search.
gitowiec 6y ago
Slack is paid for every team (small or big). Search does not work if using a lot #random and #general because knowledge left on other channels disappear
rsj_hn 6y ago
I've not been happy with Slack search. Slack in general is a black hole, which is its main redeeming feature. Things just dissappear, and people understand it's a lossy channel. Several times I look at my phone, see some notifications, I glance at them and try to make a mental note to reply, then when I get to work those messages are gone, buried in the chat stream since they have been seen on my phone. There isn't even a way to view all your past notifications in slack, or all the notifications you got in the last 24 hours. At least I don't know of a way to do that -- perhaps some of the slackers here can point it out. Once you get used to it and set expectations that this isn't email but shouting into a crowd, then you can regain some productivity. "Sorry, didn't see that, I must have scrolled past it." :)

Chico75 6y ago

If I can believe what I've been seeing in our internal support channel, no one uses the slack search feature and keep asking the same questions over and over, I really see a space fo SO for Teams to fix this internal knowledge sharing issue.

deleted 6y ago
[deleted]
foepys 6y ago
What makes you think that people not using the Slack search function will use the SO for Teams search function?
- spockz 6y ago
  We are working on having a bot come up with results to stackoverflow/documentation based on the questions being asked. If it finds a “good” match, reply with the top X results.
  - tn1 6y ago
    Couldn't you also just hook this up to Slack search and include relevant threads into the results as well?
    - spockz 6y ago
      If we were using slack we could indeed. Instead we are using teams, matter most, a custom product/docs/faq site, confluence, and stackoverflow enterprise. So we want a place to consolidate the search.

gitowiec 6y ago

Slack is paid for every team (small or big). Search does not work if using a lot #random and #general because knowledge left on other channels disappear

rsj_hn 6y ago

I've not been happy with Slack search. Slack in general is a black hole, which is its main redeeming feature. Things just dissappear, and people understand it's a lossy channel. Several times I look at my phone, see some notifications, I glance at them and try to make a mental note to reply, then when I get to work those messages are gone, buried in the chat stream since they have been seen on my phone. There isn't even a way to view all your past notifications in slack, or all the notifications you got in the last 24 hours. At least I don't know of a way to do that -- perhaps some of the slackers here can point it out. Once you get used to it and set expectations that this isn't email but shouting into a crowd, then you can regain some productivity. "Sorry, didn't see that, I must have scrolled past it." :)