Comparing constantly ongoing processes with an emergency response doesn't really stick. It's an exception that got elevated to the highest priority. There must

Comparing constantly ongoing processes with an emergency response doesn't really stick. It's an exception that got elevated to the highest priority. There must have been some efficiency gains as well but the prioritization part doesn't scale by definition. That all said, 8 years is ridiculous. I have to wonder what work actually happened in those 8 years.