Thank you for your help. It has never been passcode-protected, and it does sound similar to the issue you experienced. I'll try getting in touch with Apple to s

Thank you for your help. It has never been passcode-protected, and it does sound similar to the issue you experienced. I'll try getting in touch with Apple to see if they can help. I've quite a bit of experience with consumer tech, but I did not anticipate this kind of issue happening. I don't think it's right that the iPad can just lock itself and require Apple's intervention to make usable and access the data stored. I will definitely never consider any Apple device as a gift to anyone ever again. I chose Apple for the same reason another commenter suggested, to reduce problems with support calls. But this eclipses all the times put together I would've had to help her with another device.