3 ms·

I had good experiences with System76 support. I've bought 2 laptops off of eBay and had no problem getting support even though I wasn't the original owner since

I had good experiences with System76 support. I've bought 2 laptops off of eBay and had no problem getting support even though I wasn't the original owner since the original owner bought the 2 year support package. If I had a loose screw I would have removed the case and found it. They're reasonably able to diy and your warrant isn't voided just because you replaced the RAM. Apple support has gotten horrible based upon anecdotal experiences friends and family have had. The build quality isn't the greatest but having everything work well under Linux and be supported is a good thing. I gifted my Oryx Pro to my step-kid who uses it to play games etc. Linux battery/power management has never been great as this isn't the focus of most kernel developers and there is a lot of microcode optimizations that might be possible.

samstave 6y ago
I opened them up. I spoke to S76 support and they charged me $9 for a new screw kit... I am quite familiar with breaking down/working on all types of machines... they had lock-tight paint on the screws, which didnt work. and the sad thing was that the connector type between the two broken machines had changed, even though they were the same model "Gazelle" - they are also a super pain in the ass to work on. The screen connector requires you to basically dismantle the entire machine... Obviously this machine was a white-label Clio machine, and S76 has more recently started designing their own machines (supposedly - so I dont know how much of that design is in-house vs them spec'ing things out to other design services...