This is insightful. I wonder how many SaaS products have the advantage of not having to talk to another human being. You don't have to align schedules ("busy s

This is insightful. I wonder how many SaaS products have the advantage of not having to talk to another human being. You don't have to align schedules ("busy signal"), convince them if they don't want to ("yes, I moved a block down, can you redirect the taxi please?"), and sometimes deal with a bad day.