On the other hand I had the pleasure to have the opposite experience with Dell almost 10 years ago: called to ask for a refund of the Windows license after buyi

On the other hand I had the pleasure to have the opposite experience with Dell almost 10 years ago: called to ask for a refund of the Windows license after buying the laptop and was quickly refunded ~140€ for Windows and all pre-installed software, no questions asked. Funny how customer experiences can be so wildly different...