Canonical's engineers are very talented. And Canonical provides some truly innovative solutions (MaaS and JuJu come to mind. Snaps to a lesser extent). However,

Canonical's engineers are very talented. And Canonical provides some truly innovative solutions (MaaS and JuJu come to mind. Snaps to a lesser extent). However, as anecdotes like these show, their user/customer hostile attitude makes one very hesitant to adopt their tech.