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More charitably, people have an instinctive tendency to bend over backwards to apologize for things they're not responsible for in the interest of cordial relat
by solveit 6y ago
More charitably, people have an instinctive tendency to bend over backwards to apologize for things they're not responsible for in the interest of cordial relations. This is good if you're casually trying to make friends, but bad if the other party might take you to court. Companies therefore very reasonably explicitly correct for this behaviour.
- el_dev_hell 6y agoYeah, I agree. Avoiding apologies is probably a good idea for the company. The part that stuck with me was the "acceptable" pseudo-apology. Not apologised at all comes off better than a backhanded apology IMO.