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Bad status pages are a very bad sign in my opinion. I had to use the IBM cloud for a project once upon a time and the status monitoring was almost always wrong
by breatheoften 6y ago
Bad status pages are a very bad sign in my opinion.
I had to use the IBM cloud for a project once upon a time and the status monitoring was almost always wrong ...
I really hope that as customers we can succeed in making "excellent status reporting" an absolute minimum requirement for cloud services. Observing the quality of the status page reporting history is one of the first things I do now when evaluating a new service -- and no I'm not just looking for a page that shows all greens -- I'm looking for a page that connects to some conceivably meaningful metric as well as detailed reports about major and minor outages ... something to prove that they actually even know if their service is working at a given point in time ...
The IBM cloud page was a page that tended to update in response to my own issue reports (usually if I also pointed out that nothing about the outage appeared on the status page ...). I don't think that's at all an acceptable standard ...
- jmartens 6y agoAre status pages the right answer though? They seem to be a failure all around, so let's find a better solution.