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Am I the only person that thinks that's a pretty complicated looking questionnaire to give a user when leaving your service, or does Netflix have unusually inte
by lhnz 15y ago
Am I the only person that thinks that's a pretty complicated looking questionnaire to give a user when leaving your service, or does Netflix have unusually intelligent/savvy customers?
- philfreo 15y agoIt looks like this is shown after the account is currently canceled, and is completely optional. It doesn't look complicated, it just looks a little time consuming because they want the details. I think they did a good job.
- ams6110 15y agoIt does look lengthy, at least. Depending on why I canceled, I might very well be inclined to skip it. Might be better if they split it over maybe 3 pages, so if someone didn't make it to the end at least Netflix get some feedback.
- sramam 15y agoI had the same thought. It'd be interesting to know what the form completion rates for this are.
- prpon 15y agoThat is a really long and verbose questionnaire. Exit interviews when I left some jobs weren't even that long. With the attention spans the way they are, I would be surprised if their completion rate is anything more than single digit percentages.