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Another good example of an awful implementation can be seen in Google Workspace. Sometimes the crappy ML algorithms will generate a false positive and suspend

by ryan29 6y ago

Another good example of an awful implementation can be seen in Google Workspace. Sometimes the crappy ML algorithms will generate a false positive and suspend an account for a suspicious login. Fine. I get it. It’s hard to do at scale and nothing’s perfect. The thing I’d like to have Google explain to me is why they think it’s a good idea to bounce incoming mail for a user that’s been auto-suspended by an algorithm. In what scenario would I want that, especially when the account is locked at 3:00 AM local time? That’s something that actually happened to me this weekend. For anyone at Google, NO ONE wants their incoming email bounced because of your crappy ML algorithms.

house9-2 6y ago
Same thing happened to me yesterday, I had to switch my MX records over to fastmail as that was easier than trying to figure out how to resolve the issue with Google directly. I had been forwarding all of my email from my domain to my personal Gmail (the irony) so haven't lost anything except a Sundays worth of incoming emails which bounced. In my case I was still using a free account for my custom domain, grandfathered in. I guess I get what I paid for...
- ryan29 6y ago
  Was it your admin account that got locked? That's a big fear of mine. If so, did you have any of the account recovery options set up? Ex: 2FA, phone number, recovery email, etc.? IMHO a lot of account "security" is intentionally made to be overly aggressive so tech companies can lock your account and verify your ID / get your phone number. If you're using anything for business the only option is to diligently set up all the recovery options that are available, even though that means giving them a ton of personal information.
  - house9-2 6y ago
    Yeah, locked my primary account and the admin account. There was no option to use any recovery options that I could see. And today I get an email saying my accounts are now enabled? The computers are definitely in control. Glad I was forced to move away at this point, locking accounts is one thing, but bouncing emails not cool.

by ryan29 6y ago

house9-2 6y ago

Same thing happened to me yesterday, I had to switch my MX records over to fastmail as that was easier than trying to figure out how to resolve the issue with Google directly. I had been forwarding all of my email from my domain to my personal Gmail (the irony) so haven't lost anything except a Sundays worth of incoming emails which bounced. In my case I was still using a free account for my custom domain, grandfathered in. I guess I get what I paid for...

ryan29 6y ago
Was it your admin account that got locked? That's a big fear of mine. If so, did you have any of the account recovery options set up? Ex: 2FA, phone number, recovery email, etc.? IMHO a lot of account "security" is intentionally made to be overly aggressive so tech companies can lock your account and verify your ID / get your phone number. If you're using anything for business the only option is to diligently set up all the recovery options that are available, even though that means giving them a ton of personal information.
- house9-2 6y ago
  Yeah, locked my primary account and the admin account. There was no option to use any recovery options that I could see. And today I get an email saying my accounts are now enabled? The computers are definitely in control. Glad I was forced to move away at this point, locking accounts is one thing, but bouncing emails not cool.