NU.nl used to be famous (in a bad way) for the comment section. After closing the comment section for a while they reopened it again using software 'Talk' from

NU.nl used to be famous (in a bad way) for the comment section. After closing the comment section for a while they reopened it again using software 'Talk' from the Coral Project. This software was made by a few and for news organizations. The difference is quite drastic. They still need to moderate a bit, but the effect is quite good. It also learns from the moderation, thereby lowering the amount of moderation required. The site does close the ability to comment during the night, comments are closed after a certain period, plus commenting is sometimes not possible (if they don't expect the article to be visible during the day). See (Dutch, use e.g. google translate) https://www.nu.nl/blog/5226107/nujij-terug-weer-reageren-nunl-artikelen.html https://www.nu.nl/blog/5226107/nujij-terug-weer-reageren-nun... for details; it includes a link to this Talk software. People still often complain about the comment section of NU.nl, but for me there's been a drastic change. There's almost no trolling going on. They allow different opinions, even if those comments are badly researched. People tend to focus on the poorly thought out comments. Though I appreciate them (not everyone knows everything or can easily find the answer).