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There is crap in every comments feed everywhere. There is crap on Twitter, on Facebook, on YouTube. If good auto moderation tools were readily available, they

There is crap in every comments feed everywhere. There is crap on Twitter, on Facebook, on YouTube. If good auto moderation tools were readily available, they would be used on a lot of these platforms. Moderating comments is hard. The big guys can't get it right. You can't expect little companies who make their money on something other than user content to get it right. Most blogs have binned comments ages ago because the comments add near zero value to the site and often bring it down.

strken 6y ago
In this case, "hard" doesn't mean it's an unsolved problem with a lot of complicated variables, it means "expensive". If you charged your commenters $1 for 10 posts you'd be able to throw batches of comments into MTurk and clean out most of the garbage.
- Nextgrid 6y ago
  If people have to pay you'd have much less bad content to begin with - only the very dedicated trolls would actually put real money on the line to get their shit posted. The problem is that we are both approaching this as a problem that needs to be solved, while in reality it only needs to appear like one. Social media companies make their revenue out of "engagement", and posts breaking the rules often generate the most of it, so properly moderating them would actually hurt their bottom line by more than just the cost of said moderation. These companies are incentivized to leave as much "bad" content up as they can (as it generates engagement) while making it look like they are taking action as to not risk bad PR or legal consequences. Same goes for deterring or punishing offenders - long-term bans are trivial to implement and would significantly deter breaking the rules, but would also decrease "engagement".
  - repartix 6y ago
    If these companies set the wrong metric of success (in other words, if there can be better incentives) and these companies don't follow the better incentives, then better companies will arise.
    - Nextgrid 6y ago
      This won't work for social media because of network effects unless regulation mandates interoperability.
- ogre_codes 6y ago
  I was referring to the cost of pruning free comments. If people had to pay, comments sections would be almost completely empty. Any fee attached to commenting is little different from just banning comments. Few will pay to put their $0.02 on a story they disagree with even fewer will pay if they agree with it. They'll go bitch about it on FB, then bitch about the commenting system too. As you say, fighting comment trolling and spam is expensive, news media isn't making money hand over fist. I've rarely seen comments add value to a site so why pay to keep them?

strken 6y ago

In this case, "hard" doesn't mean it's an unsolved problem with a lot of complicated variables, it means "expensive". If you charged your commenters $1 for 10 posts you'd be able to throw batches of comments into MTurk and clean out most of the garbage.

Nextgrid 6y ago
If people have to pay you'd have much less bad content to begin with - only the very dedicated trolls would actually put real money on the line to get their shit posted. The problem is that we are both approaching this as a problem that needs to be solved, while in reality it only needs to appear like one. Social media companies make their revenue out of "engagement", and posts breaking the rules often generate the most of it, so properly moderating them would actually hurt their bottom line by more than just the cost of said moderation. These companies are incentivized to leave as much "bad" content up as they can (as it generates engagement) while making it look like they are taking action as to not risk bad PR or legal consequences. Same goes for deterring or punishing offenders - long-term bans are trivial to implement and would significantly deter breaking the rules, but would also decrease "engagement".
- repartix 6y ago
  If these companies set the wrong metric of success (in other words, if there can be better incentives) and these companies don't follow the better incentives, then better companies will arise.
  - Nextgrid 6y ago
    This won't work for social media because of network effects unless regulation mandates interoperability.
ogre_codes 6y ago
I was referring to the cost of pruning free comments. If people had to pay, comments sections would be almost completely empty. Any fee attached to commenting is little different from just banning comments. Few will pay to put their $0.02 on a story they disagree with even fewer will pay if they agree with it. They'll go bitch about it on FB, then bitch about the commenting system too. As you say, fighting comment trolling and spam is expensive, news media isn't making money hand over fist. I've rarely seen comments add value to a site so why pay to keep them?