I wanted to close an account from a credit union in the States, mid-pandemic. I called, they said to email a support person. The support person told me to wri

I wanted to close an account from a credit union in the States, mid-pandemic. I called, they said to email a support person. The support person told me to write a letter, photograph it with my identity card in the picture, and send it over. It felt strangely surreal.