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Think about how much complexity Stripe abstracts away from you as its user. In the US it might seem "simple" in that it's just cards, but each network/acquirer
by SmellTheGlove 6y ago
Think about how much complexity Stripe abstracts away from you as its user. In the US it might seem "simple" in that it's just cards, but each network/acquirer behaves differently enough that even that isn't easy. Now incorporate payment methods that aren't cards -- which are way more popular than cards in other parts of the world. Then think about decoupling the payment method from the geo. And then decouple the pay-in from the pay-out. We're not even talking about their other products at this point, and already it's a pretty complex business.
The fact that we can think "what's so hard about that?" is declaring Stripe's moat without even knowing you did it.
- TulliusCicero 6y agoOne of the sort of conundrums of UX is that the more work you put into it, the easier it looks (because you've simplified it for the user by moving the complexity to the app/service's end of things). So a shitty UI with a million random buttons looks complicated and hard and users respect it, but an intuitive UI looks so simple and clean it's like the software's barely doing anything!