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Unpopular opinion: I am not sure if I come to the the same conclusion (that Twitter is user-hostile). Even if you see "complaint after complaint". It could be a

Unpopular opinion: I am not sure if I come to the the same conclusion (that Twitter is user-hostile). Even if you see "complaint after complaint". It could be actually true that the complaint ratio is going down, because the # of users or engagement is actually growing. I am not saying I know the rate, but I don't think we can rule that possibility out. As a thought exercise, if you assume there is 1% chance of someone complaining about something that went wrong with their account. And there is a billion users using that service. You will have to have a super high accuracy to not end up in a world where there isn't a dozen+ people being affected each month. I believe that Twitter (and other services) actually do try very hard to avoid this, but it is a very hard problem. To this, some HN users believe that they just should have say 100k+ humans moderating everything, but it is very hard to have 100K humans consistently moderate and not introduce biases.

riffic 6y ago
I come to the conclusion that Twitter is user-hostile based not on complaints but rather by details mentioned in this post (user suspensions in response to posting 'memphis' in a tweet.) It doesn't take much else to make this determination. I will note that your thought exercise is a statment, least in part, of Masnick's Impossibility Theorem (Content Moderation At Scale Is Impossible To Do Well): - Any moderation policy will anger someone - Content moderation is inherently subjective - Errors at scale result in many errors over time https://www.techdirt.com/articles/20191111/23032743367/masnicks-impossibility-theorem-content-moderation-scale-is-impossible-to-do-well.shtml https://www.techdirt.com/articles/20191111/23032743367/masni...
a1369209993 6y ago
It's not matter of scale; it is entirely unacceptable to ban users purely because they made a post containing a particular word[0], regardless of the circumstances and regardless of the rate[1]. 0: and yes, that does in fact include words like "nigger" or "cunt", as this post (which contains those words) demonstrates. 1: Mumble mumble cosmic ray bitflips if you want to be pedantic, but I dispute the "because" on that one.
a1369209993 6y ago
> https://news.ycombinator.com/item?id=26459768 https://news.ycombinator.com/item?id=26459768 > [dead] Et tu, HN? SXQncyBub3QgbWF0dGVyIG9mIHNjYWxlOyBpdCBpcyBlbnRpcmVseSB1bmFjY2VwdGFibGUgdG8g YmFuIHVzZXJzIHB1cmVseSBiZWNhdXNlIHRoZXkgbWFkZSBhIHBvc3QgY29udGFpbmluZyBhIHBh cnRpY3VsYXIgd29yZFswXSwgcmVnYXJkbGVzcyBvZiB0aGUgY2lyY3Vtc3RhbmNlcyBhbmQgcmVn YXJkbGVzcyBvZiB0aGUgcmF0ZVsxXS4KCjA6IGFuZCB5ZXMsIHRoYXQgZG9lcyBpbiBmYWN0IGlu Y2x1ZGUgd29yZHMgbGlrZSAibmlnZ2VyIiBvciAiY3VudCIsIGFzIHRoaXMgcG9zdCAod2hpY2gg Y29udGFpbnMgdGhvc2Ugd29yZHMpIGRlbW9uc3RyYXRlcy4KCjE6IE11bWJsZSBtdW1ibGUgY29z bWljIHJheSBiaXRmbGlwcyBpZiB5b3Ugd2FudCB0byBiZSBwZWRhbnRpYywgYnV0IEkgZGlzcHV0 ZSB0aGUgImJlY2F1c2UiIG9uIHRoYXQgb25lLgo=

riffic 6y ago

I come to the conclusion that Twitter is user-hostile based not on complaints but rather by details mentioned in this post (user suspensions in response to posting 'memphis' in a tweet.) It doesn't take much else to make this determination. I will note that your thought exercise is a statment, least in part, of Masnick's Impossibility Theorem (Content Moderation At Scale Is Impossible To Do Well): - Any moderation policy will anger someone - Content moderation is inherently subjective - Errors at scale result in many errors over time https://www.techdirt.com/articles/20191111/23032743367/masnicks-impossibility-theorem-content-moderation-scale-is-impossible-to-do-well.shtml https://www.techdirt.com/articles/20191111/23032743367/masni...

a1369209993 6y ago

It's not matter of scale; it is entirely unacceptable to ban users purely because they made a post containing a particular word[0], regardless of the circumstances and regardless of the rate[1]. 0: and yes, that does in fact include words like "nigger" or "cunt", as this post (which contains those words) demonstrates. 1: Mumble mumble cosmic ray bitflips if you want to be pedantic, but I dispute the "because" on that one.

a1369209993 6y ago

> https://news.ycombinator.com/item?id=26459768 https://news.ycombinator.com/item?id=26459768 > [dead] Et tu, HN? SXQncyBub3QgbWF0dGVyIG9mIHNjYWxlOyBpdCBpcyBlbnRpcmVseSB1bmFjY2VwdGFibGUgdG8g YmFuIHVzZXJzIHB1cmVseSBiZWNhdXNlIHRoZXkgbWFkZSBhIHBvc3QgY29udGFpbmluZyBhIHBh cnRpY3VsYXIgd29yZFswXSwgcmVnYXJkbGVzcyBvZiB0aGUgY2lyY3Vtc3RhbmNlcyBhbmQgcmVn YXJkbGVzcyBvZiB0aGUgcmF0ZVsxXS4KCjA6IGFuZCB5ZXMsIHRoYXQgZG9lcyBpbiBmYWN0IGlu Y2x1ZGUgd29yZHMgbGlrZSAibmlnZ2VyIiBvciAiY3VudCIsIGFzIHRoaXMgcG9zdCAod2hpY2gg Y29udGFpbnMgdGhvc2Ugd29yZHMpIGRlbW9uc3RyYXRlcy4KCjE6IE11bWJsZSBtdW1ibGUgY29z bWljIHJheSBiaXRmbGlwcyBpZiB5b3Ugd2FudCB0byBiZSBwZWRhbnRpYywgYnV0IEkgZGlzcHV0 ZSB0aGUgImJlY2F1c2UiIG9uIHRoYXQgb25lLgo=