Aside: Not a troll. Appreciate you taking it at face value, thank you. I think too often I give short answers and expect others to understand / expand my point.

Aside: Not a troll. Appreciate you taking it at face value, thank you. I think too often I give short answers and expect others to understand / expand my point. Will expand properly elsewhere but the implicit point was that profit is not necessarily even remotely connected to product quality or customer satisfaction, but the author seems to have made the assumption that they are.