Feedback is probably enough. I don’t think the person is being evil they are just misinformed about how to run a business. Customer is first and keep sob storie

Feedback is probably enough. I don’t think the person is being evil they are just misinformed about how to run a business. Customer is first and keep sob stories for friends or family. They should politely ask/remind people to leave genuine reviews, not sob story but I get why desperate people do that.