My company is Apple-heavy. Most of our users are on Macs, with a spattering of Windows PCs and lots of Dell servers running Linux, so I have plenty of experienc

My company is Apple-heavy. Most of our users are on Macs, with a spattering of Windows PCs and lots of Dell servers running Linux, so I have plenty of experience with both worlds. When I go to an Apple store, I ask for their business sales staff and I skip all the bubbly "Oh is this your first Mac?" blue shirts. Often I call ahead, and my hardware is waiting for me when I arrive. When I have issues with hardware, I do not deal with the Genius bar, but as I do with all other PC companies, I talk to a business support person at Apple over the phone, and resolve most issues either on the phone, or via RMA. They sometimes schedule me an "appointment" of sorts at one of the local Apple stores, but I don't have to wait for anything. I drop off the machine, and come back and get it later. They have bent over backwards for me on multiple occasions, even allowing me to come pick up hardware after hours. So yes, I think that Apple is especially good at small to medium sized business support. Better experiences than I've had with Dell and HP.