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Part of this is probably due to Sonic's small size. The people answering the phone are actually engineers. With a big company like Comcast, the people answeri
by grandalf 15y ago
Part of this is probably due to Sonic's small size. The people answering the phone are actually engineers. With a big company like Comcast, the people answering the phone are trained to follow a specific (and often frustrating to the customer) algorithm to solve your problem.
- epi0Bauqu 15y agoI was the first person in my township to get FIOS. At that time, their customer service was excellent and in-line with what you both are saying. But over the past 5 years it has steadily degraded. The service itself is great, but you no longer quickly get the technical help you need.