Apple gear is suitable for me. It might not be for him. But it sounds like he didn't consider all of his repair options: a) Every Apple store has a dedicated s

Apple gear is suitable for me. It might not be for him. But it sounds like he didn't consider all of his repair options: a) Every Apple store has a dedicated small business contact. If you call the store, you can get to this person through the phone tree. They can make special arrangements for businesses, up to a point. b) According to http://www.apple.com/support/products/mac.html http://www.apple.com/support/products/mac.html, if you have AppleCare, you can request on-site or even mail-in service. I've used the mail-in service a half-dozen times over the years. c) Even in a world filled with Apple Stores, there still are third-party retailers. A local shop (closest to me is http://tenplus.com http://tenplus.com) is likely to give you better service.