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> I would expect people to understand that it costs money to maintain a product for different systems. Huh? What has that got to do with this case? They're alr
by dkersten 6y ago
> I would expect people to understand that it costs money to maintain a product for different systems.
Huh? What has that got to do with this case? They're already maintaining it on multiple systems and its not like aetherspawn would be able to use it on more than one system. It literally is no different to the Affinity devs whether aetherspawn is using the OS X or Windows version since they both cost the same amount (and the license was only three months old).
It just seems like they wanted another sale to allow access to a second platform, which would make sense if they retained access to the first.
I'm not sure what the right approach is here (certainly being rude about it isn't it, though!) but every time a company has given me leeway, I've always then went around telling everyone who would listen how great the company is. Seems like they did the opposite by alienating the customer instead. That doesn't seem like a good approach.
- acomjean 6y agoI think the point is that its a one and done transaction. You bought the software on platform X. 3 months in it might engender goodwill to swap it. But bought software deactivation isn't really a thing... Now subscriptions. I notices my jetbrains stuff worked with the same license key when I switched it to linux. But I'm paying them yearly. I'll totally agree there is no need to be rude. Though I imagine if you are in customer service for a while, its probably a natural defensive posture.
- throwaway8581 6y agoThey're basically trying to make a sale, a windfall, from an existing customer's personal troubles. It's not a sale they would have made except for the guy needing to switch laptops. Frame it however you want, but that kind of thing makes people feel taken advantage of.
- dkersten 6y agoYeah, that's my thought too. The fact that it is cheap makes me think they could have been more flexible, under the circumstances of someone who ran into some hardship. But even if not, they could have simply said sorry, our policy is that we don't do this. aetherspawn said they were rude about it. There was no reason to be rude, they could have said no while still being empathic to the situation and being courteous. I don't know how rude they were or weren't, of course.
- jkestner 6y agoI might agree with the goodwill argument if it wasn't for the fact that Affinity apps are _so cheap_. When I wanted to give them more money for yet another free updated that added several features, I happily paid for the iOS version even though I didn't really need it.
- deleted 6y ago[deleted]