Heh, I didn't have to, I wasn't even transferred to another employee. This is a small-ish local ISP which probably doesn't have ten levels of tech support. A bi

Heh, I didn't have to, I wasn't even transferred to another employee. This is a small-ish local ISP which probably doesn't have ten levels of tech support. A bit more expensive than offers from other providers, but absolutely no regrets. Since we're talking about good support here, I have another story involving them: When we started the contract with them 6Mb/s was the fastest available speed, a few years later it suddenly went to 70Mb/s for a week and then down again (which is fair, we had a 6Mb/s plan after all). I called them and asked if we could upgrade to a faster plan. They said they could now offer us a 50Mb/s plan and asked when I would be home. One hour later they sent a representative with a new contract, we signed, and the next day speeds went up to 50Mb/s again.