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> I'd be curious how the customer experience is when there's an unrecognized charge or you need to open a dispute though. It's as easy or easier than disputing
by BugsJustFindMe 6y ago
> I'd be curious how the customer experience is when there's an unrecognized charge or you need to open a dispute though.
It's as easy or easier than disputing any other credit card charge. Open the wallet app. Tap the card to bring up a list of transactions. Tap the transaction you want to dispute. Tap "Report an Issue". Tap one of "Dispute Charge", "Unknown Transaction", "Incorrect Merchant Info", or "Other Issue".
- bogomipz 6y agoYes but you can do the same thing with most major credit cards via their Web UIs or mobile apps as well. What happens when you need to speak to a human being such as when a merchant declines to remove an erroneous charge.
- comex 6y agoYou can get support (from Goldman Sachs) over iMessage or by phone. Nothing too unusual.