In a way, isn’t that the hell of modern life? Even if the teller/ phone support cared and was interested in helping and learning, they’d be screwed by their dro

In a way, isn’t that the hell of modern life? Even if the teller/ phone support cared and was interested in helping and learning, they’d be screwed by their drop in Average Resolution Time. Are we making the world better or are statistics making us more compliant?