> The problem is that 95% of users are awesome but 5% are VERY aggressive and angry. Interestingly enough I used to have a customer facing job in a completely

> The problem is that 95% of users are awesome but 5% are VERY aggressive and angry. Interestingly enough I used to have a customer facing job in a completely different industry and it was exactly the same situation there. 90-95% of customers were great; they were pleasant and easy to deal with. But man, the bad ones took up sooo much time and energy, it was ridiculous.