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Commercial products ignore critical bugs all the time. A bug being an impact to income is a relative thing for everyone, corporations to sole proprietors. As is
by musingsole 6y ago
Commercial products ignore critical bugs all the time. A bug being an impact to income is a relative thing for everyone, corporations to sole proprietors. As is response to your customers/community. Not everyone needs or at all provides stellar customer service.
Maintainers may have a degree of involvement necessitated by their business needs. However, the loudest people screaming for support are very rarely even the same niche as those funding a project. So ignore the whining; listen to the constructive bits if they're there. Delete messages en masse and move on with your life.
- evanelias 6y agoIn my field (database automation) I do not ignore bug reports, ever. Critical bugs can mean data loss and severe reputational harm. YMMV. We can agree to disagree.
- musingsole 6y agoBecause in your specific niche of software you can't imagine letting a bug report hang for a day...you're incapable of understanding that that is not the case for 99% of software? You're unaware of bug tickets wallowing in backlogs for days to years?
- evanelias 6y agoI have said nothing about what I can or cannot imagine or understand. I specifically said YMMV to indicate that I acknowledge experiences will differ across fields. I find your tone to be uncivil and I do not wish to continue this discussion with you.