>> If engaging with interactions is taking too much time away, one could simply, not engage with them. >This choice isn't always as simple as it sounds. There

>> If engaging with interactions is taking too much time away, one could simply, not engage with them. >This choice isn't always as simple as it sounds. There is, strange as it is, a real reputational risk to be known as a disengaged open source maintainer. IMO there is middle ground. One can engage with a canned response stating support for non paying customers is provided on a "Best effort" basis and current high commercial demand doesn't allow the maintainer to offer as much time as she/he would like to for free... Reasonable people will understand, perhaps some of them will even convert to paying customers. Bad PR from unreasonable people will happen regardless.