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Having worked in A/B testing in a loan marketing company, where we were pushing 300% payday loans in Mexico (you read that right), I can talk of evil. I think,
by xwolfi 6y ago
Having worked in A/B testing in a loan marketing company, where we were pushing 300% payday loans in Mexico (you read that right), I can talk of evil.
I think, when you're in the day to day of a web platform, you really just simplified everything from your hiring to your board meeting to one metric: click.
Everything is number of click, it becomes no more evil than a Lion in the Savanna, you just must increase your number of clicks somehow and you forgot why.
It can lead to interesting "let's remove the legal text away and see what gives", "let's color ever buttons blue vs pink and see who wins", let's reorder the search result independently of what a normal human would expect (as in... cheapest first?)".
I see what you mean, but it's not evil anymore. It's now part of nature, they must hunt your click. They can't stop and they can't explain why. They could put one headline "Myanmar military coup" then replace it with "Myanmar cabinet reshuffle" to see which one you click on with little input from any writer and no philosophical debate whatsoever.
- fwip 6y agoEvil done by beauracracy, process, or algorithm, is still evil.
- meowface 6y agoI know you weren't trying to suggest this, but A/B testing doesn't necessarily imply evilness, of course. It's definitely evil in the parent commenter's and the article's cases, but if it's testing color schemes for your blog or a signup flow for your productivity app, there's a pretty good chance it's fine (depending on the underlying ethics of the blog/app). But I overwhelmingly agree that ubiquitous or bureaucratized doesn't mean "not/no longer evil". If anything, there's possibly a light positive correlation. That comment's espousing one of the worst and most cynical philosophies I've ever encountered. There might even be some natural/game theoretic phenomena at play here, too. Information wants to be free, and evil wants to be normalized.
- fwip 6y agoAgreed.