Nope. I was at a company with a $1M dedicated spend contract w/ GCP and what that got us was support through a VAR. It then became the VAR’s job to file support

Nope. I was at a company with a $1M dedicated spend contract w/ GCP and what that got us was support through a VAR. It then became the VAR’s job to file support tickets that took two weeks to get the response “oh well that’s now how we do it at Google. Have you read these docs you already said you read and can you send logs you already sent?” instead of my job to do that.