A big beef a lot of users had (myself included) was that those menus were so convoluted it was difficult to find the appropriate option for a given scenario. Ma

A big beef a lot of users had (myself included) was that those menus were so convoluted it was difficult to find the appropriate option for a given scenario. Made worse by the modal nature of the UX: upon clicking an option which was deeply hidden, the menu 'breadbrumbs' would immediately disappear. I think it was a good change. Anecdotally, I noticed a big drop in people not being able to find particular functions since it's introduction (if you exclude the spate of complaints about the shift to the ribbon itself, which fizzled out over time as people got used to it).