4 ms·

> Google is showing quite regurlaly that it's not a reliable business partner Interesting, any examples?

• sergiosgc 6y ago
  I'm not the OP, but I'd imagine it is the combination of no support line and algorithmic suspension of business accounts. It is a relevant risk.
  • olivierduval 6y ago
    Yeah, I was thinking about all the horror stories that can be found on this site. As a customer (or maybe an "involontary data provider"), I do as much as I can to avoid Google to be my SPOF, not technically (it's really technically reliable) but on the business side. I had to setup my own mail server just to avoid any risk of google-ban for example... just in case. I won't use Google authentificator for the same reason. I'm happy to have left Google Photos some years ago, to avoid problems of Google shutting it down. And the list could go on... As a business, I like to program Android apps but the Google Store is really a risk too. Risk to have any Google account blacklisted because some algorithm thought I did something wrong. And no appeal. Maybe all this doesn't apply to GCP customers. Maybe GCP customers have a human direct line, with someone to really help and the capacity to do it. Or maybe it's just Google: as long as it work, enjoy. If it doesn't, go to (algorithmic) hell.
    • thedevelopnik 6y ago
      Nope. I was at a company with a $1M dedicated spend contract w/ GCP and what that got us was support through a VAR. It then became the VAR’s job to file support tickets that took two weeks to get the response “oh well that’s now how we do it at Google. Have you read these docs you already said you read and can you send logs you already sent?” instead of my job to do that.