"The company, for its part, promised the Wall Street Journal that it was defaulting to this new setting because “many say they prefer more relevant ads,” I won

"The company, for its part, promised the Wall Street Journal that it was defaulting to this new setting because “many say they prefer more relevant ads,” I wonder how "many" actually reach out to carriers to say things like this? All the robocalls are my biggest concern for example. Reaching out to the carrier about more relevant ads is not fathomable to me.