3 ms·
In a large company I once worked for I suggested a ticket prioritisation scheme based on assigning a numerical value to each staff member (e.g. CIO = 1000, lowe
by arethuza 6y ago
In a large company I once worked for I suggested a ticket prioritisation scheme based on assigning a numerical value to each staff member (e.g. CIO = 1000, lower values for lesser deities) and calculating a value for each ticket based on the sum of the values for each person standing behind the person actually fixing the problem.
This was based on observing 4 people (CIO and managers from intermediate levels) standing behind some poor helpdesk guy while he fixed a problem with the CEO's desktop background being the wrong picture or something....
- dunefox 6y agoThat's actually a genius idea. I wonder how much money is wasted on such things.
- arethuza 6y agoI wasn't entirely serious and short of surgically grafting location detectors to all managers (maybe not a bad idea in itself) not sure how their location could be tracked with enough precision to make it worthwhile. ;-)
- cafard 6y agoIn repair shops, one used now and then to see a sign running something like Hourly rates: $30 $60 if you watch $120 if you help