How is the prevailing perception helpful to anyone ? The scale he uses makes sense and honestly due to the boatloads of useless (or fake) reviews i'm much more

How is the prevailing perception helpful to anyone ? The scale he uses makes sense and honestly due to the boatloads of useless (or fake) reviews i'm much more likely to take anything below 5 seriously or look at em quicker because it's there that I expect people that properly point out how it was good but what could be better at like a 4 (perfection is rare) and how the service or product failed them at like a 1 or 2. (Tho I take into account that there's always shitheads and karens)