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I'm interested in how you got the account back. My kid lost access to the email address on the account. It wasn't stolen, it was a school email address at an ol
by geomark 6y ago
I'm interested in how you got the account back. My kid lost access to the email address on the account. It wasn't stolen, it was a school email address at an old school. Replies from Roblox support have been very slow and not helpful - just instructions on how to recover using the email on the account (as if they never read the original support request).
- damontal 6y agoI had to provide Roblox support with receipts from the iOS App Store showing purchases made for the account. I think there’s an id in the receipt that they can match against the account. I’m not sure what they could go if no purchases were made on the account though.