I was a Sprint customer and now have TMobile thanks to the merger. Sprint wasn't customer heaven, but TMobile is in fact much, much worse. In just three months,

I was a Sprint customer and now have TMobile thanks to the merger. Sprint wasn't customer heaven, but TMobile is in fact much, much worse. In just three months, I've a had to deal with: * A phone turn in where they did not credit my account. That cost me $200. * A defective phone where the screen stopped working (no damage) about 60 days after purchase. Getting the phone fixed was a nightmare. * I've been told "sorry, if you don't have the add-on insurance, we can't service your phone. You'll have to buy a new one" (the phone was 2 months old) * I've been asked to "step outside" by a store employee when trying to get my phone serviced at a local service center after support sent me there. * I was also told that they couldn't help because I was a "Sprint Contract" even though I bought my new phone at a TMobile store, switched to a TMobile SIM card (at the sales rep's reccommendation) and bought after the merger was official. * It took 3 hours on the phone with their business services people to get my phone exchanged. The person who helped me was actively looking for a new job (I'm in the HR Tech space) It's a dystopian hellscape at TMobile and I cannot wait until my contract is up. And I'd suggest that anyone avoid TMobile like the hellspawn of coronavirus, ebola and your favorite STD. I genuinely feel bad for the employees. At every step they were in fear of losing their job for the slightest action that was against policy.