I have a friend that's working as a sales agent for a company that is putting pressure on the sales agents to make the customers at any cost leave a good review

I have a friend that's working as a sales agent for a company that is putting pressure on the sales agents to make the customers at any cost leave a good review on multiple platforms, some of them became really crafty and did anything necessary in order to make the customers leave a 5 star review. In the past I've bought multiple products from them and there is 50% chance to get a really bad product but their Terms and Conditions + Lawyers and their activity make the return impossible for the customers and any complaints are attacked. From latest news they are still going strong with millions and billions in investments.