4 ms·

There are actually two direct links. I am prepaid and was able to visit the links directly to bypass their decision to break the website for us for no technolo

There are actually two direct links. I am prepaid and was able to visit the links directly to bypass their decision to break the website for us for no technological reason. This one should redirect you to the right page after you log in to turn off two of the "features". https://my.t-mobile.com/account/profile/privacy_notifications/advertising https://my.t-mobile.com/account/profile/privacy_notification... But "for some reason" there is an entirely separate page for "Do Not Sell my Personal Information". https://www.t-mobile.com/content/t-mobile/corporate/privacy-center/take-control-of-your-data/modal-dns.html https://www.t-mobile.com/content/t-mobile/corporate/privacy-... I can confirm that despite being a T-mobile customer continuously for 10 years and definitely repeatedly turning this nonsense off that it was all back on (and do-not-sell was turned back off, I assume "on" means "do not sell" but obviously it's an intentionally deceptive pattern). Combined with their decision to force prepaid customers to suddenly call them every stupid time that you want to check anything or change anything when before it worked perfectly fine on their website... I'm thinking T-Mobile is getting Sprintified and am very sad that it really doesn't seem likely that I'll be able to keep using them. I used to think they were the best, back when they were trying...

techrat 6y ago
They were always a bit warty, if you ask me. I got stuck with a $300 cancellation fee with T-Mobile after using their Starbucks Wifi service. When I told them I had specifically signed up for only one month's service, I was told over the phone that they had "decided that I wanted a one year contract instead." The reason I even bothered to pay for wifi at Starbucks? This was before the 'free wifi' was common and standard. Almost 20 years ago. I was homeless and needed an internet connection to get things done during the day on my laptop before I found another place to stay. The only option I was given was to continue using the Starbucks/TMobile Wifi service or pay an early termination fee. The rep said "since you have one nearby, I don't see why you couldn't keep using it." The closest Starbucks, after I relocated, was a 30 minute drive. No public transportation. And I didn't have a car. All carriers are bastards.
- neltnerb 6y ago
  All I can say is that the only real options at the time seemed to be T-Mobile, AT&T, and Verizon. Sprint had a tiny network without reasonable coverage. It was a bad choice, but still an obvious one. They were infinitely better than the others even if they weren't as good as say, Iceland. Lack of competition doesn't help this market...
indymike 6y ago
I was a Sprint customer and now have TMobile thanks to the merger. Sprint wasn't customer heaven, but TMobile is in fact much, much worse. In just three months, I've a had to deal with: * A phone turn in where they did not credit my account. That cost me $200. * A defective phone where the screen stopped working (no damage) about 60 days after purchase. Getting the phone fixed was a nightmare. * I've been told "sorry, if you don't have the add-on insurance, we can't service your phone. You'll have to buy a new one" (the phone was 2 months old) * I've been asked to "step outside" by a store employee when trying to get my phone serviced at a local service center after support sent me there. * I was also told that they couldn't help because I was a "Sprint Contract" even though I bought my new phone at a TMobile store, switched to a TMobile SIM card (at the sales rep's reccommendation) and bought after the merger was official. * It took 3 hours on the phone with their business services people to get my phone exchanged. The person who helped me was actively looking for a new job (I'm in the HR Tech space) It's a dystopian hellscape at TMobile and I cannot wait until my contract is up. And I'd suggest that anyone avoid TMobile like the hellspawn of coronavirus, ebola and your favorite STD. I genuinely feel bad for the employees. At every step they were in fear of losing their job for the slightest action that was against policy.

techrat 6y ago

They were always a bit warty, if you ask me. I got stuck with a $300 cancellation fee with T-Mobile after using their Starbucks Wifi service. When I told them I had specifically signed up for only one month's service, I was told over the phone that they had "decided that I wanted a one year contract instead." The reason I even bothered to pay for wifi at Starbucks? This was before the 'free wifi' was common and standard. Almost 20 years ago. I was homeless and needed an internet connection to get things done during the day on my laptop before I found another place to stay. The only option I was given was to continue using the Starbucks/TMobile Wifi service or pay an early termination fee. The rep said "since you have one nearby, I don't see why you couldn't keep using it." The closest Starbucks, after I relocated, was a 30 minute drive. No public transportation. And I didn't have a car. All carriers are bastards.

neltnerb 6y ago
All I can say is that the only real options at the time seemed to be T-Mobile, AT&T, and Verizon. Sprint had a tiny network without reasonable coverage. It was a bad choice, but still an obvious one. They were infinitely better than the others even if they weren't as good as say, Iceland. Lack of competition doesn't help this market...

indymike 6y ago

I was a Sprint customer and now have TMobile thanks to the merger. Sprint wasn't customer heaven, but TMobile is in fact much, much worse. In just three months, I've a had to deal with: * A phone turn in where they did not credit my account. That cost me $200. * A defective phone where the screen stopped working (no damage) about 60 days after purchase. Getting the phone fixed was a nightmare. * I've been told "sorry, if you don't have the add-on insurance, we can't service your phone. You'll have to buy a new one" (the phone was 2 months old) * I've been asked to "step outside" by a store employee when trying to get my phone serviced at a local service center after support sent me there. * I was also told that they couldn't help because I was a "Sprint Contract" even though I bought my new phone at a TMobile store, switched to a TMobile SIM card (at the sales rep's reccommendation) and bought after the merger was official. * It took 3 hours on the phone with their business services people to get my phone exchanged. The person who helped me was actively looking for a new job (I'm in the HR Tech space) It's a dystopian hellscape at TMobile and I cannot wait until my contract is up. And I'd suggest that anyone avoid TMobile like the hellspawn of coronavirus, ebola and your favorite STD. I genuinely feel bad for the employees. At every step they were in fear of losing their job for the slightest action that was against policy.