Throwaway for obvious reasons: While working for a big vacation rental company in Portland not named Airbnb, they rolled out a review update that still added n

Throwaway for obvious reasons: While working for a big vacation rental company in Portland not named Airbnb, they rolled out a review update that still added negative reviews to the 5 star score, but hid the context. A rental may have a lowered star rating but the only story you’d see was praise. Business is not about logic like engineering. It’s about growing margins, and that is entirely emotional.