You assume the support team lacks empathy. More likely they simply lack the power to do anything more than they already have. I doubt that the support folks hav

You assume the support team lacks empathy. More likely they simply lack the power to do anything more than they already have. I doubt that the support folks have raw access to the database tables for your account and the swaywm repos, for example. In light of that, I agree with the other commenters who say that your "joke" was abusive toward the support rep.