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> Google didn't build their rating system specifically to blackmail businesses into paying for tools that can get negative ratings removed Quite the opposite,

by dsnr 6y ago

> Google didn't build their rating system specifically to blackmail businesses into paying for tools that can get negative ratings removed Quite the opposite, Google is constantly being harassed by lawyers employed by businesses with bad ratings, using legal tricks to have legitimate reviews removed. Then what‘s left is a very distorted picture of the actual consumer ratings, so the system is quite skewed in businesses favor.

Daho0n 6y ago
That's not the same as Trustpilot. Their rating system is specifically built so paying businesses can remove ratings themselves while nonpaying can't . They can ask for proof of purchase and then only accept those that have both proof and a good rating. That's what most do.
- thepete2 6y ago
  I've never used trustpilot, but how do they get away with it? Why are they used at all? Search rankings? But how did they get those?
- Nextgrid 6y ago
  I wonder if there's a way to legally forbid scummy companies like Trustpilot from accepting & publishing reviews (both good and bad) about your company. Let's say you are legit but just don't want to play this bullshit game at all (as otherwise you'd need to constantly monitor and be ready to try and take down the obviously fake reviews which you can prove are fake), can you do that? I feel like these companies, even if they didn't have extortionate intentions, are still creating overhead for businesses that haven't asked for anything.
thepete2 6y ago
I'm not even sure what non-distorted ratings are supposed to be. What you mention obviously makes them more inaccurate, but they aren't accurate to begin with. Ratings are a messy human affair, I don't know why we bother quantifying it...
- jboog 6y ago
  Yeah reviews are a shitshow almost no matter what. It's human nature to be predisposed to leave reviews when you have a bad experience. Then you have those f'ing weirdos who leave reviews like "Burger was really good and all but the food I had at the French Laundry was way better! 2/5 stars!" at a local pub or something. And then if the owner gets caught up in some shit that hits the news the reviews get brigaded by trolls who don't even live in a 500 mile radius or have any intention of ever going.
- jboog 6y ago
  Yeah reviews are a shitshow almost no matter what. It's human nature to be predisposed to leave reviews when you have a bad experience. Then you have those f'ing weirdos who leave reviews like "Burger was really good and all but the food I had at the French Laundry was way better! 2/5 stars!" at a local pub or something. And then if the owner gets caught up in some shit that hits the news the reviews get brigaded by trolls who don't even live in a 500 mile radius or have any intention of ever going. If you're truly interested in finding a good place to eat or get your oil changed or whatever there are far better methods than Yelp or google reviews.

by dsnr 6y ago

Daho0n 6y ago

That's not the same as Trustpilot. Their rating system is specifically built so paying businesses can remove ratings themselves while nonpaying can't . They can ask for proof of purchase and then only accept those that have both proof and a good rating. That's what most do.

thepete2 6y ago
I've never used trustpilot, but how do they get away with it? Why are they used at all? Search rankings? But how did they get those?
Nextgrid 6y ago
I wonder if there's a way to legally forbid scummy companies like Trustpilot from accepting & publishing reviews (both good and bad) about your company. Let's say you are legit but just don't want to play this bullshit game at all (as otherwise you'd need to constantly monitor and be ready to try and take down the obviously fake reviews which you can prove are fake), can you do that? I feel like these companies, even if they didn't have extortionate intentions, are still creating overhead for businesses that haven't asked for anything.

thepete2 6y ago

I'm not even sure what non-distorted ratings are supposed to be. What you mention obviously makes them more inaccurate, but they aren't accurate to begin with. Ratings are a messy human affair, I don't know why we bother quantifying it...

jboog 6y ago
Yeah reviews are a shitshow almost no matter what. It's human nature to be predisposed to leave reviews when you have a bad experience. Then you have those f'ing weirdos who leave reviews like "Burger was really good and all but the food I had at the French Laundry was way better! 2/5 stars!" at a local pub or something. And then if the owner gets caught up in some shit that hits the news the reviews get brigaded by trolls who don't even live in a 500 mile radius or have any intention of ever going.
jboog 6y ago
Yeah reviews are a shitshow almost no matter what. It's human nature to be predisposed to leave reviews when you have a bad experience. Then you have those f'ing weirdos who leave reviews like "Burger was really good and all but the food I had at the French Laundry was way better! 2/5 stars!" at a local pub or something. And then if the owner gets caught up in some shit that hits the news the reviews get brigaded by trolls who don't even live in a 500 mile radius or have any intention of ever going. If you're truly interested in finding a good place to eat or get your oil changed or whatever there are far better methods than Yelp or google reviews.