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The UX of a human being is only good if you have a common language. I'm not fluent in Swedish, so for me the ability to read the text on the machine instead of
by wasmitnetzen 6y ago
The UX of a human being is only good if you have a common language. I'm not fluent in Swedish, so for me the ability to read the text on the machine instead of listen to it is a plus. Of course, I can ask the cashier to talk English to me, but that also has some friction to it.
And I only regularly go to two different supermarkets, so once I know their flow, there's nothing new to it. In contrast, humans seem to like to change their interface quite regularly, even between customers...
- bryanrasmussen 6y agoOk, I've gone to shop in lots of stores in countries where I do not speak the language, as part of the whole human checkout system there is always (in non street market situations) a machine display that says how much of the local currency I need to give up. On the other hand I think I may be abnormally sensitive to badly worked out human machine interactions since working out these kinds of interactions is part of my job as a programmer. So when something is poorly thought out I think that I feel it stronger than most people do.