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You’re absolutely right. Steve Jobs warned about process and process people as well and it’s not surprising.
by nubero 6y ago
You’re absolutely right. Steve Jobs warned about process and process people as well and it’s not surprising.
- KajMagnus 6y agoIntereting talk :- ) "Steve Jobs: Content vs Process", https://www.youtube.com/watch?v=l4dCJJFuMsE https://www.youtube.com/watch?v=l4dCJJFuMsE 3 minutes. I'd guess that it'd work better with a better-than-good-enough Benevolent Dictator who gets to improve the user interface however s/he wants, than to go looking for the "magic" UX improvement process
- nubero 6y agoThat’s the SJ interview I was thinking about…
- brokenmachine 6y agoJeff Bezos as well: >As companies get larger and more complex, there’s a tendency to manage to proxies. This comes in many shapes and sizes, and it’s dangerous, subtle, and very Day 2. A common example is process as proxy. Good process serves you so you can serve customers. But if you’re not watchful, the process can become the thing. This can happen very easily in large organizations. The process becomes the proxy for the result you want. You stop looking at outcomes and just make sure you’re doing the process right. Gulp. It’s not that rare to hear a junior leader defend a bad outcome with something like, “Well, we followed the process.” A more experienced leader will use it as an opportunity to investigate and improve the process. The process is not the thing. https://www.aboutamazon.com/news/company-news/2016-letter-to-shareholders https://www.aboutamazon.com/news/company-news/2016-letter-to...