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More efficient for the company, perhaps (though self checkouts are typically still manned, though at a reduced rate). But much less efficient for the customers.
by falcolas 6y ago
More efficient for the company, perhaps (though self checkouts are typically still manned, though at a reduced rate). But much less efficient for the customers.
Who do you optimize for? IMO, ideally not the company.
- chrisseaton 6y ago> But much less efficient for the customers. I don't know what your experience is, but I always find self-checkout massively more efficient for me and I'd always prefer it and would choose shops that offer it over those that don't. I can just breeze through with my AirPods still in listening to my podcast, not having to wait for anyone else or have anyone else wait for me, not having to say anything, and just get on with the rest of my day and what I really want to spend my time doing.
- falcolas 6y agoIs it really more efficient (faster, lower effort, etc), or are you just busy (as opposed to idle)?
- bspammer 6y agoIt’s faster because there’s 20 open machines and I don’t have to wait in a queue. It’s lower effort because talking is a bigger cognitive burden for me than scanning a few items. Over time with experience, you get as fast as an employee would be anyway.